Privacy Policy

Information We Collect

We may collect personal information that you provide directly to us when you place an order, create an account, submit an enquiry or contact us.

• Name
• Email address
• Phone number
• Billing address
• Delivery address
• Order details
• Account information
• Enquiry or contact form information

Certain technical information may also be collected automatically when you use our website, such as your IP address, browser type, device information and website usage data.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery or installation where applicable
• Process payments
• Contact you regarding your order or enquiry
• Manage your customer account
• Provide customer support
• Improve our website, products and services
• Send important service-related communications
• Comply with legal, accounting or regulatory requirements

Payment Information

Payments made through our website may be processed by third-party payment providers such as WooPayments and Yoco.

Foldaway Washline does not directly store your full card details. Payment information is handled securely by the applicable payment provider in accordance with their own privacy and security policies.

Sharing of Personal Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to provide our services, including:

• Payment processors
• Delivery or courier providers
• Installation service providers
• Website and hosting service providers
• Accounting or administrative service providers

Information will only be shared where reasonably necessary for the relevant service.

Cookies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, support shopping cart functionality and understand how visitors use the website.

You may disable cookies through your browser settings, although some parts of the website may not function correctly as a result.

Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including legal, accounting, tax and business requirements.

Your Rights

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal requirements.

You may also request that we update inaccurate or incomplete information.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: